PRIVACY POLICY
Kalbų kraitė (hereinafter – the “Company”) values and protects your privacy. This Privacy Policy (hereinafter – the “Policy”) clearly and unambiguously sets out the principles of collecting and using information that apply to the Company’s activities and to the website https://www.kalbukraite.lt/ (hereinafter – the “Website”), as well as other information about the Company’s provisions and principles for ensuring the protection of personal data.
The terms “you”, “your” and “visitor” refer to the entity, person, company or organisation that uses our Website or provides personal data to us in any other way. The words “we” and “our” refer to Kalbų kraitė, a company established under the laws of the Republic of Lithuania, and its subsidiaries, branches and representative offices.
We apply this Policy when you visit the Company’s website, when you provide your data directly to the Company, when we receive data related to you from state institutions or other sources, and in order to properly perform contractual obligations to which you are a party. This Policy is also intended to inform you about other personal data processing operations carried out by the Company and the main provisions designed to ensure your privacy.
When processing personal data, we comply with the requirements of the European Union General Data Protection Regulation No. 2016/679, the Law on Legal Protection of Personal Data of the Republic of Lithuania, other related legal acts and the instructions of supervisory authorities.
This Policy does not apply to any third-party websites or applications that you may find through our Website, including those that may be related to our services. Before clicking on any links, you should review the terms and privacy policies of third-party websites and applications.
Please read this Policy and, if you have any questions, contact us by e-mail at info@kalbukraite.lt. We will consider that all visitors to this Website have carefully read this Policy and agree with its content. If you do not agree with this Policy or any part of it, please do not use our Website.
1. PERSONAL DATA WE COLLECT AND PROCESS
The Company collects and processes the following categories of personal data:
- Login data that you provide to us when creating an account on the Website: name, e-mail address.
- Contact data: e-mail address, telephone number.
2. LEGAL BASES FOR COLLECTING YOUR PERSONAL DATA
The Company may collect your personal data only on the lawful processing grounds set out in legal acts. This is the legal basis of concluding and performing a contract, when you conclude a service agreement or another agreement with the Company, when you contact the Company on relevant matters, or when you visit the Company’s Website. The Company’s legitimate interests may also be a basis for processing data, for example, when the Company checks solvency or manages and (or) recovers debts. Your consent is another basis on which the Company may process personal data. The Company may also process your personal data in order to fulfil legal obligations (to comply with the requirements of regulatory acts, to respond to lawful requests of state and municipal authorities, etc.) or on other lawful processing grounds established by legal acts.
3. DATA COLLECTED ON THE COMPANY’S WEBSITE
When you visit our Website or contact us through other electronic communication channels, the Company may also collect your personal data automatically.
- Geolocation data. We collect information about the geographical location from which you connect to our Website.
- Information we collect from third parties. We may transfer and (or) collect additional information about you from third parties in order to improve the services provided to you. For example, we use the web analytics service Google Analytics, provided by Google LLC, which uses cookies and other tracking technologies that collect data allowing us to improve our products and services. This allows us to monitor and analyse web traffic and user behaviour. Google Analytics uses the collected data to monitor and analyse the behaviour of website visitors, prepares reports on website activity and shares them with other Google services. Google may use the collected data to personalise and individualise the ads of its own advertising network. Personal data collected by Google: cookies and website usage data. For more information, please visit Google (https://policies.google.com/privacy).
- Data collected by cookies. Cookies are small text files that your browser stores on your computer when you visit our Website. We use cookies to improve the performance of the Website and make it easier to use.
We responsibly protect the collected data about the Company’s Website visitors against loss, unauthorised use and alteration. The premises in which the collected data are stored are physically protected so that persons who do not work for the Company cannot access or dispose of the data. In addition, the database storing the data of the Company’s portal visitors is protected against unauthorised access via computer networks.
4. PERSONAL DATA PROCESSING CARRIED OUT
In order to ensure transparent and responsible processing of personal data, we inform you that the Company processes personal data for the following purposes:
- to fulfil orders placed by visitors;
- to ensure the security of the Website;
- to improve the quality of services;
- for audit purposes;
- to learn visitors’ opinions about the services provided;
- to send marketing information.
By providing your personal data to the Company, you confirm and voluntarily agree that the Company may manage and process your personal data in accordance with this Privacy Policy, applicable laws and other regulatory legal acts.
5. PROCESSING OF PERSONAL DATA AND COOPERATION WITH THIRD PARTIES
The Company may provide personal data to data processors who perform certain work and provide services to the Company. The Company does not authorise any of its suppliers or third parties to use your personal data in any other way and requires them to take measures to protect your personal data. Personal data may be transferred to the following categories of third parties:
- intermediaries who process data in order to conclude and administer contracts with clients and partners;
- information technology companies and persons who process data to ensure the development, improvement and maintenance of information systems;
- companies and persons providing accounting services;
- advertising agencies;
- hosting companies;
- security companies.
The Company may also disclose your personal data to third parties:
- when required by legal acts, court judgements, decisions and rulings, and other lawful requirements of law enforcement authorities;
- in response to lawful requests from state authorities, as well as to ensure national security and law enforcement requirements;
- in connection with the sale, transfer, merger, bankruptcy, restructuring or other reorganisation of the business;
- in order to defend our or third parties’ rights, legitimate interests or property;
- in order to protect other persons’ right to privacy.
6. COOKIES
A cookie is a small text file that a website stores on your computer or mobile device when you visit it. Once stored on your device, a cookie ensures the functionality of our website and helps recognise you when you visit our website again.
Most browsers accept cookies unless you refuse them or change your browser settings.
The following cookies may be used on our Website:
- Strictly necessary cookies – these cookies are required for the normal operation of our Website. They include, for example, cookies that allow storing the information you have filled in during a browsing session and allow you to log in to secure areas of our Website. Without these cookies the Website could not operate, or some of its functions might not work.
More information on how to delete cookies, as well as other useful information related to the use of cookies, can be found at http://www.allaboutcookies.org/.
7. SPECIAL CATEGORIES OF DATA
We do not collect special categories of data, such as political opinions, religious or philosophical beliefs, racial or ethnic origin, genetic data, biometric data, health data or data concerning sexual orientation.
Please do not provide us with special categories of data and contact us using the contact information below if you believe that we may hold such information. We reserve the right to immediately delete any information which, in our opinion, may contain special categories of data.
8. PERSONAL DATA RETENTION PERIODS
Personal data collected by the Company are stored in printed documents and in the Company’s information systems. The Company stores your personal data no longer than required by the purposes of data processing or provided for by legal acts, if they establish a longer data retention period.
Personal data are usually stored for as long as justified claims may arise from contractual relations or as long as necessary to implement and protect the Company’s legitimate interests. Personal data that are no longer needed are destroyed.
If you wish to delete your account and stop the storage of your data, you can do so by sending a request to the Company using the contacts below; however, please note that in this case the provision of services to you may be terminated. Please remember that even after receiving a request to delete your data, we may retain some of your data where this is necessary for tax, legal compliance and audit purposes.
The Company takes all possible measures to ensure that personal data are processed accurately, fairly and lawfully, that they are processed only for the specified purposes, strictly complying with the clear and transparent personal data processing requirements established by legal acts.
9. YOUR RIGHTS
As a visitor to our Website, you have the right to:
- apply to the Company with a request to provide information about your personal data processed by the Company, where and how the personal data were collected and how the Company processes them. You may submit a request to access the processed personal data in person, by post or by electronic means of communication;
- apply to the Company with a request to rectify your personal data and (or) suspend such personal data processing operations, except for storage, where, having accessed your personal data, you find that the data are incorrect, incomplete or inaccurate;
- apply to the Company with a request to erase your personal data where, having accessed your personal data, you find that the personal data are processed unlawfully or unfairly, or where other grounds established by legal acts exist;
- object to the processing of your personal data where such data are processed or intended to be processed on the basis of a legitimate interest pursued by the Company or by a third party to whom the personal data are provided;
- demand not to be subject to solely automated data processing, including profiling;
- receive the personal data concerning you that you have provided to the Company in a structured, commonly used and machine-readable format, and transmit those data to another data controller, or request the Company to transmit such personal data directly to another data controller where technically feasible (the right to data portability);
- refuse to provide personal data. In this case, you automatically waive your claims regarding the quality of the services provided by the Company, since the requested data may be necessary to properly provide the services / goods requested / ordered by the data subject. In this case, the Company has the right to refuse to provide services to you if the provision of these services involves obtaining your personal data.
To exercise your rights or submit complaints, you may contact the person responsible for personal data protection at the Company by e-mail at info@kalbukraite.lt. You may also apply to the State Data Protection Inspectorate; however, we encourage you to contact the Company first, as we always seek to resolve all issues together with the visitor.
When submitting a request, you must confirm your identity in the following ways: 1) if the request is submitted in person at the Company – by presenting an identity document or a copy certified in accordance with the procedure established by the legal acts of the Republic of Lithuania; 2) if the request is submitted by post or e-mail – by providing data identifying you at the Company; 3) if the request is submitted through a representative – by providing a copy of the identity document certified in accordance with the procedure established by the legal acts of the Republic of Lithuania, together with a document confirming the representation (or a copy of the power of attorney certified in accordance with the procedure established by the legal acts of the Republic of Lithuania).
Upon receipt of your written request, the Company shall, no later than within 30 calendar days from the date of receipt of your request, provide the requested data in writing (including by electronic means of communication) or state the reasons for refusing to satisfy such a request.
If necessary, the 30-day period may be extended by a further two months, taking into account the complexity and number of requests. The Company will inform the person who submitted the request of such an extension within one month of receipt of the request, together with the reasons for the delay.
10. UPDATES TO THE PRIVACY POLICY
Our Policy may be changed in view of changed circumstances or requirements of legal acts. When the Company updates the Policy, the new version will be published on the website https://www.kalbukraite.lt/. In the event of material changes to the Policy, we may contact you by sending an e-mail or informing you in another way.
11. CONTACT INFORMATION
If you have any questions regarding the information provided in this privacy policy, please contact the Company in any way convenient for you:
info@kalbukraite.lt
Dariaus ir Girėno g. 1-14, LT-02155 Vilnius
+37061804093